Encounter the issues listed below? Download the driver to resolve them.
Note: If you experience any issues with our product, please reach out to us first to verify whether driver installation is needed. Installing drivers unnecessarily for certain products may lead to malfunctions.
| Q1: What should you do if the displayed resolution drops from 4K/60Hz to 1080p? |
| A1: When the displayed resolution on the monitor does not meet the required specifications, after confirming that the settings are correct, updating the graphics card driver is necessary. |
| Q2: What should you do if the existing issues with an external monitor, such as flickering, black screen, or display abnormalities? |
| A2: Confirming the problem is not related to computer interfaces or cables, please upgrade the driver to solve the problem. |
| Q3: Notices during driver upgrade |
| A3: ● A Windows computer with video output support is required. ● Connect a monitor to the HDMI port of the hub for upgrading, do not use the DP port, and see if the monitor lights up. If it lights up, it can be upgraded. |
Program Download
Note：The following products are plug-and-play, and these firmware programs are designed to solve a specific problem (e.g. black screen, flickering...). Please do not download them randomly, so as not to damage your device or product by downloading the wrong driver or making a mistake. If you are unsure, please contact us.
Driver upgrade tool
Please download the corresponding product model to prevent product damage due to model problems. If you are not sure which model, please contact us.
The following products need to download drivers for plug-and-play use