Refund Policy

30-Day Money-Back Guarantee for Any Reason.

Undamaged products may be returned for a full refund for any reason within 30 days of the date of purchase. Once the returned item arrives back in LIONWEI’s warehouse for inspection, the refund process will begin.

① Returns must include all accessories;
② Items must include original packaging;
③ For non-quality related warranty claims, buyer is responsible for shipping costs;
④ For non-quality related warranty claims, LIONWEI refunds the cost of the product itself;
⑤ Returns may be rejected if items do not meet the above requirements.

Refund requests for the 30-day money back guarantee expire 30 days after opening a warranty claim. It is not possible to process a request for a refund for non-quality issues for items that have expired this 30-day window.

How do I return an item?

① Please reach out toLIONWEI customer support to initiate a return. Please state the reason for return and provide an invoice or screenshot to confirm the order number.
② LIONWEI support will share the corresponding return address with you within 24 working hours.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

How long does it take to get a refund?

Refunds will be issued once the item arrives at our warehouse. The refund will be credited back using the same method as when your initial order was made. Processing time typically takes 3-5 working days.

About Exchanges Issues

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

LIONWEI is not liable for:

① Loss of data incurred from use of LIONWEI products;
② Returning personal items sent to LIONWEI.

When returning items with a prepaid shipping label provided byLIONWEI ,LIONWEI takes responsibility for any damage or loss incurred in transit. When returning items for non-quality issues, buyer assumes responsibility for any damage or loss incurred in transit.LIONWEI  does not provide refunds for items damaged in transit for non-quality related warranty claims.