Encounter the issues listed below? Download the driver to resolve them.
Note: If you experience any issues with our product, please reach out to us first to verify whether driver installation is needed. Installing drivers unnecessarily for certain products may lead to malfunctions.
| Q1: What should you do if the displayed resolution drops from 4K/60Hz to 1080p? |
| A1: When the displayed resolution on the monitor does not meet the required specifications, after confirming that the settings are correct, updating the graphics card driver is necessary. |
| Q2: What should you do if the existing issues with an external monitor, such as flickering, black screen, or display abnormalities? |
| A2: Confirming the problem is not related to computer interfaces or cables, please upgrade the driver to solve the problem. |
| Q3: Notices during driver upgrade |
| A3: ● Windows system is required (11th generation processor is recommended). ● You need to use the hub to connect a display. ● If you can't find the related driver software for your product, please contact us to avoid damaging your device or product due to downloading the wrong driver or wrong operation. |
Program Download
Note: Please consult customer service if you have any problems before downloading the upgrade program to avoid upgrade errors that may cause the product to become unusable.
Driver upgrade tool
Please download the corresponding product model to prevent product damage due to model problems. If you are not sure which model, please contact us.